FAQS

1. What services does EKHO offer?

EKHO offers a range of services including road freight, courier services, logistics management, and warehousing solutions.

2. How can I get a quote for my delivery?

You can obtain a quote by contacting our customer service team via phone or email. Please provide details about your shipment, including weight, dimensions, origin, and destination.

3. What areas do you service?

We provide logistics solutions across the UK and Europe and can also arrange worldwide deliveries as well. Please confirm specific locations with our team for tailored solutions.

4. How do I track my shipment?

You will receive a tracking number once your shipment is dispatched. You can use this number to monitor your delivery status through our tracking system.

5. What if my shipment is delayed?

If your shipment is delayed, please contact our customer service team for assistance. We will provide updates and work to resolve any issues as quickly as possible.

6. Do you provide insurance for shipments?

Yes, we offer insurance options for your shipments to provide peace of mind during transit. Please discuss your needs with our team when arranging your delivery.

7. What are your delivery timelines?

Delivery timelines can vary based on the service selected, the distance, and the specific requirements of your shipment. Generally, our standard delivery services range from next-day delivery to several days, depending on the service chosen and destination.

8. Can I change or cancel my shipment after it's been booked?

Changes or cancellations depend on the stage of the shipping process. If you need to modify or cancel a shipment, please contact our customer service team as soon as possible.

9. Are there restrictions on what I can send?

Yes, there are restrictions on certain items due to legal and safety regulations. Common restricted items include hazardous materials, perishable goods, and large quantities of cash. Please check with our team for more detailed information.

10. How do I prepare my shipment for delivery?

To prepare your shipment, ensure that it is properly packaged to prevent damage during transport. Label your package clearly with the destination address. If you have any specific requirements, please discuss these with our team at the time of booking.